In this episode of Lean Into Excellence, we’re joined by Mark Reich, Senior Coach at the Lean Enterprise Institute and author of the new book Managing on Purpose. Mark brings decades of experience in Lean leadership, including 23 years at Toyota, to a powerful conversation on what it really takes to build and sustain a culture of continuous improvement.
We dive deep into the principles of Hoshin-Kanri and why it’s critical for aligning strategy from the top down and bottom up. Mark explains how tools like A3 problem-solving and daily management are not just techniques—but essential components of a purpose-driven organization. Mark also reflects on the evolution of Lean, challenges in post-pandemic workplaces, and how new leaders can avoid common pitfalls while building sustainable improvement systems.
If you care about turning strategy into meaningful action—without losing sight of your people—this episode is a must-listen.
To purchase Mark’s book Managing on Purpose, please click below:
https://www.lean.org/store/book/managing-on-purpose/
Episode chapters
- 00:00 – Introduction to Lean into Excellence
- 00:20 – Introduction to Lean Leadership
- 00:58 – Introduction to Leadership and Organizational Alignment
- 05:18 – Mark Reich’s Journey in Lean and Hoshin Kanri
- 09:27 – Understanding Hoshin Kanri and Its Importance
- 12:26 – Common Misconceptions About Hoshin Kanri
- 16:28 – The Relationship Between Strategy and Daily Management
- 21:55 – Sustaining Hoshin Kanri Through Leadership Changes
- 25:16 – Integrating Hoshin Kanri with Daily Management
- 29:31 – Real-World Lessons from Hoshin Kanri Implementation
- 33:30 – The Importance of Gemba Walks
- 35:25 – Navigating Change During the Pandemic
- 35:55 – Building Organizational Alignment
- 39:33 – Reflections on Lean Management with Jim Womack
- 41:09 – Sustaining Continuous Improvement Efforts
- 45:47 – Success Stories Beyond Toyota
- 49:53 – Advice for New Leaders
- 53:14 – The Journey of Writing a Book
Listen to the episode: Managing On Purpose with Mark Reich on Libsyn
Want help applying these ideas in your organization? Contact Work Stream Consulting.
